Terms and Conditions

Man with Van Barnes Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Barnes provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Service means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or disassembly, or related service that we agree to provide.

1.2 We, us, our means Man with Van Barnes, the provider of the Service.

1.3 You, your means the customer who books or uses the Service, including any person acting on their behalf.

1.4 Goods means the items, boxes, furniture, equipment or belongings that you ask us to move, carry, transport, store, or otherwise handle.

1.5 Booking means a request for Service that has been accepted by us, including the agreed date, time, locations, and price estimate or quotation.

1.6 Working day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 We provide man and van removal services for residential and commercial moves, including local moves within our usual service area and moves to and from other locations within the United Kingdom, subject to availability and prior agreement.

2.2 Our Services may include loading, transport, unloading, and where agreed, assistance with packing, unpacking and basic furniture assembly or disassembly.

2.3 We reserve the right to refuse to move or handle any Goods that we reasonably consider to be hazardous, illegal, excessively heavy, dangerous, or likely to cause damage to property, vehicles, personnel or other items.

2.4 We do not provide specialist removal of high-value items such as fine art, antiques, jewellery, cash, or collections unless this has been expressly agreed in writing in advance.

3. Booking Process

3.1 Bookings may be made by contacting us and providing details of your requirements, including collection and delivery addresses, access details, approximate volume of Goods, preferred date and time, and any special requirements.

3.2 Any quotation we provide is based on the information you supply. It is your responsibility to ensure that all information given is accurate, complete and up to date.

3.3 We may revise a quotation or apply additional charges if:

a The information given at the time of booking was inaccurate or incomplete.

b Access at the collection or delivery address is significantly more difficult than advised, for example due to stairs, distance to vehicle, parking restrictions, or lack of lift access.

c The quantity or nature of Goods to be moved is greater than originally stated.

3.4 A Booking is confirmed only when we have accepted your request for Service and provided confirmation of the date, time, and estimated price or agreed fixed price.

3.5 We reserve the right to refuse or cancel any Booking at our discretion, subject to refunding any prepayments you have made unless the cancellation is due to your breach of these Terms and Conditions.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for ensuring that suitable parking is available for our vehicle at both the collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of inadequate or restricted parking will be added to your final bill.

4.2 You must ensure that we have safe and reasonable access to the property and to the Goods. This includes clear hallways, staircases, lifts, and doorways.

4.3 You are responsible for securing any necessary permissions for loading or unloading on private roads, shared driveways, or restricted access areas.

4.4 You are responsible for preparing your Goods for transport, including packing items securely, disconnecting appliances, and ensuring that all boxes are appropriately sealed and labelled. If we agree to assist with packing, you remain responsible for ensuring that no prohibited or dangerous items are included.

4.5 You should be present, or represented by a responsible adult, at both the collection and delivery addresses to supervise, give instructions, and check that all Goods are loaded and unloaded as required.

5. Payments and Charges

5.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as agreed at the time of Booking.

5.2 Unless otherwise agreed, time-based charges are calculated from the scheduled arrival time at the collection address or actual arrival time, whichever is later, until the completion of unloading or the end of the Service.

5.3 You must pay any deposit or advance payment requested at the time of Booking. We are not obliged to hold or honour a Booking where the required deposit has not been paid.

5.4 The balance of any charges is due on completion of the Service, unless otherwise agreed in writing. We may require payment before unloading Goods at the destination address.

5.5 If payment is not made when due, we reserve the right to retain possession of your Goods until full payment is received. Storage and additional handling charges may apply in such circumstances.

5.6 We may charge interest on overdue amounts at the statutory rate in force from time to time, from the due date until the date payment is received in full.

5.7 Any additional services requested during the move, or any delays caused by factors outside our reasonable control but related to your arrangements, may be chargeable at our standard rates.

6. Cancellations and Amendments

6.1 You may cancel or amend your Booking by giving us notice in advance of the scheduled start time.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs already incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain some or all of the deposit or to charge a cancellation fee of up to 50 percent of the quoted price.

6.4 If you cancel within 24 hours of the scheduled start time, or if we are unable to carry out the Service because you fail to provide access or necessary instructions, we may charge up to 100 percent of the quoted price.

6.5 If we need to cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, extreme weather, or illness, we will notify you as soon as possible and offer an alternative date or a refund of any deposit paid. We shall not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Goods and Excluded Items

7.1 Unless expressly agreed in writing, you must not include in the Goods:

a Hazardous or dangerous substances, including flammable, explosive, corrosive, toxic or pressurised materials.

b Illegal items or substances.

c Perishable or refrigerated goods.

d Livestock, pets or other animals.

e High-value items such as jewellery, watches, cash, precious metals, important documents, or irreplaceable items.

7.2 We accept no liability for loss or damage to any excluded items listed in clause 7.1, whether or not we are aware that such items are included in the Goods at the time of the move.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in providing the Service. Our liability for loss or damage is subject to the limitations set out in this section.

8.2 We shall not be liable for any loss or damage arising from wear and tear, inherent defect, poor construction, pre-existing damage, or the nature of the Goods being moved.

8.3 We are not liable for damage to items that are not properly packed, sealed or protected by you, or to fragile items that you have not informed us about in advance.

8.4 Our liability for loss of or damage to your Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to an overall cap, unless a higher level of cover has been expressly agreed in writing.

8.5 We are not liable for any indirect or consequential loss, including loss of profit, loss of use, emotional distress, or loss arising from delays, missed appointments, or failure to meet third party deadlines.

8.6 You must inspect your Goods as soon as reasonably possible after completion of the Service. Any apparent loss or damage must be reported to us in writing within 48 hours of completion. We may not accept responsibility for claims made after this period, except where you can demonstrate that it was not reasonably possible to discover the loss or damage earlier.

8.7 If we disassemble or reassemble furniture or fittings at your request, we do so at your risk. We are not responsible for any damage caused by inherent weakness, poor construction, age, or unsuitability of such items for dismantling or moving.

9. Property Damage

9.1 We will take reasonable care to avoid damage to property, including floors, walls, and fixtures, at both collection and delivery addresses.

9.2 We shall not be liable for damage to premises where such damage arises from pre-existing structural weakness, poor condition, or where we are asked to carry Goods in a way that increases the risk of damage, such as forcing large items through tight spaces or over unsuitable surfaces.

9.3 Any damage to property must be reported to us as soon as practicable and in any event within 48 hours of completion of the Service.

10. Waste, Disposal and Environmental Regulations

10.1 We comply with relevant waste and environmental regulations applicable to the transport and disposal of waste arising from removal activities.

10.2 We are not a general rubbish removal service. We will not remove or dispose of household waste, builder waste, or other refuse unless this has been expressly agreed in advance as part of the Service.

10.3 Items that are to be disposed of must be clearly identified and agreed at the time of Booking. Additional charges may apply for the removal, transport and legal disposal of unwanted items.

10.4 We will not carry or dispose of hazardous waste, including chemicals, asbestos, medical waste, fuel, paint, solvents, or any items requiring specialist handling or licensed disposal.

10.5 Where we agree to dispose of items on your behalf, we will take them to an appropriate facility, recycling centre, or licensed waste site where reasonably practical. You remain responsible for ensuring that any items presented for disposal are lawful and safe to transport.

11. Delays and Events Beyond Our Control

11.1 We will use reasonable efforts to arrive and complete the Service at the agreed times. However, arrival and completion times are estimates only and may be affected by traffic, road conditions, weather, access issues, or other circumstances beyond our reasonable control.

11.2 We are not liable for any loss or expense you incur as a result of delay due to circumstances outside our reasonable control.

11.3 If we are delayed or prevented from performing the Service by your act or omission, including lack of access, incomplete packing, or absence at the address, we may charge for waiting time or for an aborted visit.

12. Insurance

12.1 We maintain insurance cover appropriate for a man and van removal service. Details of our cover and limits are available on request.

12.2 Our liability remains subject to the limitations and exclusions set out in these Terms and Conditions. You are advised to consider arranging your own additional insurance for high-value or fragile items, or where the value of your Goods exceeds our standard cover.

13. Complaints

13.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with us as soon as possible so that we have the opportunity to address it.

13.2 Any complaint relating to loss, damage, delay or other issues must be made in writing and include all relevant details. We will review your complaint and respond within a reasonable time.

13.3 Our liability in respect of any complaint is limited as set out in these Terms and Conditions.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only to the extent necessary to manage your Booking, provide the Service, process payment and communicate with you.

14.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except as required by law or where necessary to perform the Service.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to Bookings made after the updated version is published or notified to you.

15.2 The Terms and Conditions in force at the time of your Booking will apply to that Booking, unless we agree otherwise in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

By proceeding with a Booking or using our man and van removal services, you confirm that you have read, understood and agree to these Terms and Conditions.