Man With Van Barnes Terms and Conditions
These Terms and Conditions apply to all bookings made with Man With Van Barnes, including any related van and man service, small removal job, delivery run, furniture move, or waste collection arranged by the customer. By confirming a booking, the customer agrees to these terms in full. They are intended to set out the rights and responsibilities of both parties, to explain how services are booked and paid for, and to clarify the limits of liability. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, sender, recipient, or any person acting on the customer’s behalf.
These terms are designed for a UK service context and should be read together with any quotation, booking confirmation, invoice, or written instruction exchanged before or during the job. If there is any conflict between a written quotation and these terms, the written quotation will apply only to the extent of the inconsistency. We reserve the right to refuse or cancel a booking where a customer does not accept these terms, provides incomplete information, or requests a service that cannot lawfully or safely be provided.
By using our Man With Van Barnes service, you confirm that you are authorised to arrange the work, that the information you provide is accurate, and that any premises, items, or waste presented for collection are lawful to handle. These terms do not create any partnership, employment, or agency relationship between the parties.
Booking Process
Bookings may be made by telephone, email, online message, or any other method we make available from time to time. A booking is only confirmed once we have accepted the request and issued a confirmation. Until that point, any quote or availability statement is indicative only and does not guarantee a reserved time slot. We may ask for additional details before confirming, including the collection and delivery addresses, access conditions, property type, number and size of items, parking restrictions, stair access, lift availability, and whether any waste, fragile goods, or heavy items are included.All customer information must be accurate and complete. If the job changes after confirmation, including a change in item volume, floor level, access route, or waiting time, we may revise the price, the vehicle required, or the time needed to complete the work. A van with man booking is based on the information provided at the time of quotation. If the actual work is materially different, we may either charge an additional fee or decline to proceed where doing so would be unsafe, unlawful, or commercially unreasonable.
Customers must ensure that someone is present at the pickup or delivery location at the agreed time unless we have agreed otherwise in writing. Delays caused by the customer, a recipient, a building manager, a landlord, a concierge, or a third party may result in waiting charges, rescheduling fees, or cancellation charges. We may leave the site and treat the booking as cancelled if we are unable to access the property, cannot obtain instructions, or cannot safely carry out the service within a reasonable time.
Payments and Pricing
Prices are usually based on a quotation, hourly rate, fixed fee, or a combination of these methods. Unless stated otherwise, all prices are exclusive of VAT and any applicable surcharges. Additional charges may apply for stairs, long carry distances, congestion, parking costs, tolls, disposal fees, waiting time, out-of-hours work, or extra labour needed because of inaccurate information or unexpected site conditions. We may ask for proof of address, identity, or authority to dispose of items before commencing the job.Payment terms will be set out in the booking confirmation or invoice. In many cases, payment is due on completion of the work and before unloading, however we may require a deposit or full advance payment for some jobs, particularly where there is a higher risk of cancellation, special handling, or waste removal. We accept payment only by the methods we specify. If payment is not made when due, we may retain possession of goods to the extent permitted by law, refuse further services, charge reasonable recovery costs, and apply statutory interest where applicable.
All quotes are valid for the period stated in the quotation or, if no period is stated, for a reasonable time only. We may correct obvious pricing errors and will notify you as soon as reasonably practicable. If you ask us to make changes during the job, we may issue a revised price before continuing. Where a customer pays a deposit, the deposit is applied against the final invoice unless the booking is cancelled in accordance with the cancellation section of these terms.
Cancellations, Amendments, and No-Shows
You may cancel or amend a confirmed booking by giving us notice as early as possible. Cancellation charges may apply depending on the notice period, the amount of work reserved, and any costs already incurred. Unless a different arrangement is set out in writing, the following principles apply: short-notice cancellations may attract a charge to cover allocated time and fuel; same-day cancellations may be charged in full or in part; and no-shows may be charged as if the service had been provided, especially where the vehicle and crew have already attended the site.If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, traffic disruption, safety concerns, or circumstances beyond our reasonable control, we will seek to contact you promptly and may offer an alternative time. We are not responsible for indirect losses caused by a cancellation or delay, provided we have acted reasonably. Where a customer requests a new date after a cancellation, a fresh booking may be required and pricing may differ from the original quotation.
Man With Van Barnes may suspend or terminate a booking immediately if the customer behaves abusively, requests unlawful conduct, misrepresents the job, or creates an unsafe working environment. In such circumstances, any sums already paid may be retained to cover reasonable costs and losses, subject to your statutory rights. We may also refuse to proceed where the collection or delivery would infringe waste, transport, safety, property, or licensing requirements.
Liability and Service Limitations
We will take reasonable care when handling goods, furniture, tools, appliances, and other property entrusted to us. However, our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We are not liable for pre-existing damage, concealed defects, inadequate packing, unstable stacking, unmarked fragile items, or deterioration caused by age, wear and tear, or unsuitable materials. Customers are responsible for ensuring that items are fit for transport and appropriately protected.Unless we have agreed in writing to dismantle, assemble, disconnect, reconnect, or install items, those tasks are excluded from the service. Any assistance provided with such work is at the customer’s risk, unless caused by our negligence. We do not accept responsibility for damage to floors, walls, ceilings, door frames, lifts, or access points where the risk arises from narrow spaces, difficult access, or the customer’s failure to disclose relevant information. Customers should remove valuables, cash, jewellery, confidential papers, and personal data before the move.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Our total liability for any claim arising from a single booking will not exceed the total amount paid or payable for that booking, unless a higher limit is required by law. This limitation applies to all claims in contract, tort, misrepresentation, restitution, or otherwise.
Customer Responsibilities
As part of any man and van Barnes booking, you must ensure that access is safe, lawful, and adequate for the vehicle and crew. This includes arranging parking where necessary, obtaining permits if required, and making the relevant person available to give instructions. You are responsible for securing pets, supervising children, and protecting surfaces where appropriate. If we cannot complete the service because access is blocked or instructions are unavailable, we may charge for the time spent and any travel costs incurred.You must not ask us to transport prohibited, dangerous, illegal, or undeclared goods. This includes items that are explosive, flammable, toxic, leaking, contaminated, unlawfully held, or otherwise unsafe to move. You must tell us in advance if any item contains batteries, gas, fuel, oils, chemicals, sharp components, or other hazardous materials. We may refuse such items at our discretion and without liability for delay or inconvenience.
Where a customer books a Man With Van Barnes service for multiple stops or shared loads, the customer is responsible for ensuring that all collection and drop-off details are accurate. We are not responsible for misdirection caused by incorrect addresses, missing contact names, vague delivery notes, or failure of the recipient to accept delivery. Any storage, redelivery, or return journey arising from such issues may be charged separately.
Waste Regulations and Disposal Rules
If the service includes waste removal, the customer must ensure that the waste is lawful to collect and dispose of. We operate in accordance with applicable UK waste regulations and environmental law. We may ask for a clear description of the waste type, approximate volume, and any items that may be classified as controlled, hazardous, electrical, or restricted waste. We reserve the right to refuse any load that we believe may breach licensing, transfer note, duty of care, or landfill requirements.Customers must not place prohibited waste in a general rubbish load or misdescribe the contents of a collection. If waste is presented as domestic waste but is later found to include commercial, construction, electrical, or hazardous material, we may revise the price or refuse to dispose of it. You are responsible for the legality of the waste origin, and you must not ask us to dispose of items that you do not have the right to discard. Where required, we may issue or request a waste transfer note or other documentation.
We may separate, sort, and handle waste in the manner we consider appropriate to comply with the law and minimise environmental impact. Reusable items may be diverted for recovery or recycling where permitted. We do not accept responsibility for contamination caused by waste that is incorrectly bagged, hidden, or mixed with prohibited materials. If illegal or non-compliant waste is discovered, we may report the matter to the relevant authority and recover any additional costs from the customer to the extent permitted by law.
Complaints, Force Majeure, and Governing Law
If you have a complaint about a service, you should raise it as soon as reasonably possible so that we can investigate. You must provide reasonable details, including the booking date, the nature of the issue, and any supporting information. We may ask for photographs or a written explanation. Where a claim is valid, we may choose to repair, replace, refund, or offer another appropriate remedy, subject always to your statutory rights and our liability limits.We are not liable for delay or failure to perform any obligation where the delay or failure is caused by an event beyond our reasonable control, including but not limited to extreme weather, fire, flood, strike, road closure, accident, public disorder, pandemic-related restrictions, vehicle failure, or interruption of utilities. If such an event continues for an extended period, either party may cancel the affected booking without further liability, except for payment of services already provided and reasonable costs already incurred.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for your man with van service.